01372 620019

FREQUENTLY ASKED
QUESTIONS

On average, it will take our technician’s around 20 minutes per room. This time can vary depending on the amount of furniture to be moved, the size of the room and also the level of soilage.

Due to the power of our machines, it takes approximately 2 hours for the carpet to completely dry. Our drying time can be affected by humidity, temperature and air flow to the carpets.

Yes we move and clean under your furniture at no extra cost; we clean underneath then put them back to its rightful place on protective padding if needed. We do suggest you remove items off and out of your furniture like plants, lamps, knick-knacks, books, clothes prior to us arriving. There are several items we will not move, including: pianos, televisions, electronics, china cabinets, dressers with mirrors, pool tables, awkward to move beds etc.

We use a 10 step cleaning process which includes sanitising, neutralising and deodorising your carpets. Our exclusive carpet cleaning method removes the toughest, deepest and dirtiest stains. Followed by a unique cleaning solution that’s designed to penetrate deep within the carpet fibres. Then we use an extremely powerful dual suction system to extract excess dirt, allergens and the remaining moisture in the carpet.

We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this.

A light vacuuming in the traffic areas is recommended but not required. If needed, our technician can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time when cleaning.

Yes, we are fully insured. We carry Treatment risk insurance that covers us if we accidentally damage your carpets or sofas, we also carry public liability and employee liability insurance.

Our technicians have access to around 30 different products to treat a variety of stains and spots. All of our chemicals are natural and eco-friendly which are 100% safe and ideal for children, animals, asthma and allergy suffers.

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